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"Using process mining to identify coordination patterns in IT service ..."

Theresa Edgington, T. S. Raghu, Ajay S. Vinze (2010)

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DOI: 10.1016/J.DSS.2010.02.003

access: closed

type: Journal Article

metadata version: 2020-02-20

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Theresa Edgington, T. S. Raghu, Ajay S. Vinze:
Using process mining to identify coordination patterns in IT service management. Decis. Support Syst. 49(2): 175-186 (2010)

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