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"The effects of customer relationship management relational information ..."

Hsin Hsin Chang, Kit Hong Wong, Po Wen Fang (2014)

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DOI: 10.1016/J.DSS.2014.06.010

access: closed

type: Journal Article

metadata version: 2020-02-20

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Hsin Hsin Chang, Kit Hong Wong, Po Wen Fang:
The effects of customer relationship management relational information processes on customer-based performance. Decis. Support Syst. 66: 146-159 (2014)

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