"Net-Based Customer Service Systems: Evolution and Revolution in Web Site ..."

Gabriele Piccoli et al. (2004)

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DOI: 10.1111/J.0011-7315.2004.02620.X

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type: Journal Article

metadata version: 2022-10-02

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Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman:
Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. Decis. Sci. 35(3): 423-455 (2004)

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