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"Can Service Climate Detract from Employee Performance? The Role of ..."
Colin B. Gabler et al. (2018)
- Colin B. Gabler, Adam Rapp, Robert Glenn Richey Jr.
, Frank G. Adams:
Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes. Decis. Sci. 49(1): 7-24 (2018)

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