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"Evaluating the Deming Management Model of Total Quality in Services."

Thomas J. Douglas, Lawrence D. Fredendall (2004)

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DOI: 10.1111/J.0011-7315.2004.02569.X

access: closed

type: Journal Article

metadata version: 2023-06-26

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Thomas J. Douglas, Lawrence D. Fredendall:
Evaluating the Deming Management Model of Total Quality in Services. Decis. Sci. 35(3): 393-422 (2004)

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