"Managing Service Systems via Disguised Queues: The Role of Retaliating ..."

Eren B. Çil (2021)

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DOI: 10.1111/DECI.12444

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type: Journal Article

metadata version: 2024-10-06

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Eren B. Çil:
Managing Service Systems via Disguised Queues: The Role of Retaliating Customers. Decis. Sci. 52(2): 427-454 (2021)

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