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"Linking Perceived Quality and Customer Satisfaction to Store Traffic and ..."
Emin Babakus, Carol C. Bienstock, James R. Van Scotter (2004)
- Emin Babakus, Carol C. Bienstock, James R. Van Scotter:
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. Decis. Sci. 35(4): 713-737 (2004)
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