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"Getting More Value from the LibQUAL+® Survey: The Merits of ..."

Brian Detlor, Kathryn Ball (2015)

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DOI: 10.5860/CRL.76.6.796

access: open

type: Journal Article

metadata version: 2020-06-25

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Brian Detlor, Kathryn Ball:
Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments. Coll. Res. Libr. 76(6): 796-810 (2015)

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