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"Customer Service Representative's Perception of the AI Assistant in ..."
Kai Qin et al. (2025)
- Kai Qin, Kexin Du, Yimeng Chen, Yueyan Liu, Jie Cai, Zhiqiang Nie, Nan Gao, Guohui Wei, Shengzhu Wang, Chun Yu:

Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center. CoRR abs/2507.00513 (2025)

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