"The Co-Production of Service: Modeling Service Times in Contact Centers ..."

Andrew Daw et al. (2020)

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DOI: —

access: open

type: Informal or Other Publication

metadata version: 2020-04-21

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  - electronic edition @ arxiv.org (open access)
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  dblp key:
  - journals/corr/abs-2004-07861
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  - https://dblp.org/rec/journals/corr/abs-2004-07861
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger:
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. CoRR abs/2004.07861 (2020)

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