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"The MAP/M/s+G Call Center Model with General Patience Times: Stationary ..."
Ömer Gürsoy, Kamal Adli Mehr, Nail Akar (2019)
- Ömer Gürsoy, Kamal Adli Mehr, Nail Akar:
The MAP/M/s+G Call Center Model with General Patience Times: Stationary Solutions and First Passage Times. CoRR abs/1912.13285 (2019)
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