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"Applications of maximum queue lengths to call center management."
Jesus R. Artalejo, Antonis Economou, Antonio Gómez-Corral (2007)
- Jesus R. Artalejo, Antonis Economou, Antonio Gómez-Corral:
Applications of maximum queue lengths to call center management. Comput. Oper. Res. 34(4): 983-996 (2007)
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