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"Efficacy and Outcome Expectations Related to Customer Complaints About ..."

Alex M. Susskind (2000)

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DOI: 10.1177/009365000027003004

access: closed

type: Journal Article

metadata version: 2020-08-27

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Alex M. Susskind:
Efficacy and Outcome Expectations Related to Customer Complaints About Service Experiences. Commun. Res. 27(3): 353-378 (2000)

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