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"Customer satisfaction: a mathematical framework for its analysis and its ..."

Rosa Ferrentino, Carmine Boniello (2020)

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DOI: 10.1007/S10287-018-0305-1

access: closed

type: Journal Article

metadata version: 2020-05-10

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Rosa Ferrentino, Carmine Boniello:
Customer satisfaction: a mathematical framework for its analysis and its measurement. Comput. Manag. Sci. 17(1): 23-45 (2020)

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