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"Heterogeneity Measures in Customer Satisfaction Analysis."

Pasquale Valentini, Tonio Di Battista, Stefano Antonio Gattone (2011)

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DOI: 10.1007/S00357-011-9075-Y

access: closed

type: Journal Article

metadata version: 2022-04-09

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Pasquale Valentini, Tonio Di Battista, Stefano Antonio Gattone:
Heterogeneity Measures in Customer Satisfaction Analysis. J. Classif. 28(1): 38-52 (2011)

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