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"Assessing consumers' satisfaction and expectations through online ..."
Atika Qazi et al. (2017)
- Atika Qazi
, Alireza Tamjidyamcholo, Ram Gopal Raj, Glenn Hardaker
, Craig Standing:
Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach. Comput. Hum. Behav. 75: 450-460 (2017)
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