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"Human communication in customer-agent-computer interaction: Face-to-face ..."

Anette Kira, David M. Nichols, Mark D. Apperley (2009)

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DOI: 10.1016/J.CHB.2008.05.013

access: closed

type: Journal Article

metadata version: 2020-02-18

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Anette Kira, David M. Nichols, Mark D. Apperley:
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone. Comput. Hum. Behav. 25(1): 8-20 (2009)

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