"Chatbots in customer service within banking and finance: Do chatbots ..."

Gary Graham et al. (2025)

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DOI: 10.1016/J.CHB.2025.108570

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type: Journal Article

metadata version: 2025-03-03

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Gary Graham, Tahir M. Nisar, Guru Prabhakar, Royston Meriton, Sadia Malik:
Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world? Comput. Hum. Behav. 165: 108570 (2025)

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