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"How does (im)balanced acceptance of robots between customers and frontline ..."

Hua Fan, Wei Gao, Bing Han (2022)

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DOI: 10.1016/J.CHB.2022.107287

access: closed

type: Journal Article

metadata version: 2022-07-28

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Hua Fan, Wei Gao, Bing Han:
How does (im)balanced acceptance of robots between customers and frontline employees affect hotels' service quality? Comput. Hum. Behav. 133: 107287 (2022)

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