"Self-service systems: new methodology reveals customer real-time actions ..."

Regina Colonia-Willner (2004)

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DOI: 10.1016/J.CHB.2003.10.017

access: closed

type: Journal Article

metadata version: 2020-02-18

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Regina Colonia-Willner:
Self-service systems: new methodology reveals customer real-time actions during merger. Comput. Hum. Behav. 20(2): 243-267 (2004)

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