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"Operational slack, service disruptions, and service quality: Empirical ..."

Mahour Mellat Parast, Davood Golmohammadi (2021)

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DOI: 10.1016/J.CIE.2021.107654

access: closed

type: Journal Article

metadata version: 2021-10-28

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Mahour Mellat Parast, Davood Golmohammadi:
Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry. Comput. Ind. Eng. 161: 107654 (2021)

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