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"A joint chance-constrained programming approach for call center workforce ..."
Mathilde Excoffier, Céline Gicquel, Oualid Jouini (2016)
- Mathilde Excoffier, Céline Gicquel, Oualid Jouini:
A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. Comput. Ind. Eng. 96: 16-30 (2016)
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