"Analysis of balanced scorecard-based SERVQUAL criteria based on hesitant ..."

Hasan Dinçer, Serhat Yüksel, Luis Martínez-López (2019)

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DOI: 10.1016/J.CIE.2019.03.026

access: closed

type: Journal Article

metadata version: 2022-09-16

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Hasan Dinçer, Serhat Yüksel, Luis Martínez-López:
Analysis of balanced scorecard-based SERVQUAL criteria based on hesitant decision-making approaches. Comput. Ind. Eng. 131: 1-12 (2019)

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