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"What academic research tells us about service."

Roland T. Rust, Carol Miu (2006)

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DOI: 10.1145/1139922.1139948

access: closed

type: Journal Article

metadata version: 2023-08-28

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Roland T. Rust, Carol Miu:
What academic research tells us about service. Commun. ACM 49(7): 49-54 (2006)

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