"Improving ITIL compliance using change management practices: a finance ..."

Peter Yamakawa et al. (2012)

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DOI: 10.1108/14637151211283393

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - https://dblp.org/rec/journals/bpmj/YamakawaNLR12
Peter Yamakawa, Claudio Obregón Noriega, Alfredo Novoa Linares, Willy Vega Ramírez:
Improving ITIL compliance using change management practices: a finance sector case study. Bus. Process. Manag. J. 18(6): 1020-1035 (2012)

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