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"Efficient service production: service factories in banking."

Markku Tinnilä (2013)

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DOI: 10.1108/BPMJ-MAR-2012-0026

access: closed

type: Journal Article

metadata version: 2020-06-18

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Markku Tinnilä:
Efficient service production: service factories in banking. Bus. Process. Manag. J. 19(4): 648-661 (2013)

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