"Mobile technology in field customer service: Big improvements with small ..."

Matti Rossi, Virpi Kristiina Tuunainen, Marju Pesonen (2007)

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DOI: 10.1108/14637150710834596

access: closed

type: Journal Article

metadata version: 2020-06-18

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Matti Rossi, Virpi Kristiina Tuunainen, Marju Pesonen:
Mobile technology in field customer service: Big improvements with small changes. Bus. Process. Manag. J. 13(6): 853-865 (2007)

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