"Business process re-engineering/information system development to improve ..."

Mary Ann Murray, Marc P. Lynn (1997)

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DOI: 10.1108/14637159710161558

access: closed

type: Journal Article

metadata version: 2020-06-18

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Mary Ann Murray, Marc P. Lynn:
Business process re-engineering/information system development to improve customer service quality. Bus. Process. Manag. J. 3(1): 9-16 (1997)

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