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ORCID"Identification and quantification of influent factors in perceived quality ..."
Liziane Silva Menezes et al. (2016)
- Liziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato
, Miriam Borchardt, Giancarlo Medeiros Pereira:
Identification and quantification of influent factors in perceived quality of the e-service provided by a university. Bus. Process. Manag. J. 22(3): 438-457 (2016)
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