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"A simulation approach to restructuring call centers."

Kokin Lam, R. S. M. Lau (2004)

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DOI: 10.1108/14637150410548119

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - https://dblp.org/rec/journals/bpmj/LamL04
Kokin Lam, R. S. M. Lau:
A simulation approach to restructuring call centers. Bus. Process. Manag. J. 10(4): 481-494 (2004)

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