"Customer relationship management: strategic lessons and future directions."

Rado Kotorov (2003)

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DOI: 10.1108/14637150310496686

access: closed

type: Journal Article

metadata version: 2020-06-18

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Rado Kotorov:
Customer relationship management: strategic lessons and future directions. Bus. Process. Manag. J. 9(5): 566-571 (2003)

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