"Rationalizing the customer service process."

Hee-Woong Kim, Young-Gul Kim (2001)

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DOI: 10.1108/14637150110389713

access: closed

type: Journal Article

metadata version: 2020-06-18

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Hee-Woong Kim, Young-Gul Kim:
Rationalizing the customer service process. Bus. Process. Manag. J. 7(2): 139-156 (2001)

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