"Electronic customer relationship management: Revisiting the general ..."

Jerry Fjermestad, Nicholas C. Romano Jr. (2003)

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DOI: 10.1108/14637150310496695

access: closed

type: Journal Article

metadata version: 2020-06-18

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Jerry Fjermestad, Nicholas C. Romano Jr.:
Electronic customer relationship management: Revisiting the general principles of usability and resistance - an integrative implementation framework. Bus. Process. Manag. J. 9(5): 572-591 (2003)

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