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"Business process modelling, simulation and reengineering: call centres."

Razvi Doomun, Nevin Vunka Jungum (2008)

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DOI: 10.1108/14637150810916017

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - journals/bpmj/DoomunJ08
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  - https://dblp.org/rec/journals/bpmj/DoomunJ08
Razvi Doomun, Nevin Vunka Jungum:
Business process modelling, simulation and reengineering: call centres. Bus. Process. Manag. J. 14(6): 838-848 (2008)

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