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"The impact of product category on customer dissatisfaction in cyberspace."

Yooncheong Cho et al. (2003)

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DOI: 10.1108/14637150310496730

access: closed

type: Journal Article

metadata version: 2024-05-07

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  - journals/bpmj/ChoIFH03
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  - https://dblp.org/rec/journals/bpmj/ChoIFH03
Yooncheong Cho, Il Im, Jerry Fjermestad, Starr Roxanne Hiltz:
The impact of product category on customer dissatisfaction in cyberspace. Bus. Process. Manag. J. 9(5): 635-651 (2003)

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