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"Knowledge management in improving business process: an interpretative ..."

Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan Chaudhuri (2020)

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DOI: 10.1108/BPMJ-05-2019-0183

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - journals/bpmj/ChatterjeeGC20
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  - https://dblp.org/rec/journals/bpmj/ChatterjeeGC20
Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan Chaudhuri:
Knowledge management in improving business process: an interpretative framework for successful implementation of AI-CRM-KM system in organizations. Bus. Process. Manag. J. 26(6): 1261-1281 (2020)

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