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"Internal customer satisfaction improvement with QFD technique."

Hatice Camgöz-Akdag, H. Pinar Imer, K. Nazli Ergin (2016)

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DOI: 10.1108/BPMJ-01-2016-0022

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/bpmj/Camgoz-AkdagIE16
Hatice Camgöz-Akdag, H. Pinar Imer, K. Nazli Ergin:
Internal customer satisfaction improvement with QFD technique. Bus. Process. Manag. J. 22(5): 957-968 (2016)

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