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"Examining the relationship between business process improvement ..."

Ganesh D. Bhatt, Marvin D. Troutt (2005)

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DOI: 10.1108/14637150510619876

access: closed

type: Journal Article

metadata version: 2020-06-18

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Ganesh D. Bhatt, Marvin D. Troutt:
Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study. Bus. Process. Manag. J. 11(5): 532-558 (2005)

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