"A review of service quality and service delivery: Towards a customer ..."

Zyad M. Alzaydi et al. (2018)

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DOI: 10.1108/BPMJ-09-2016-0185

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - https://dblp.org/rec/journals/bpmj/AlzaydiANJ18
Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena:
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. Bus. Process. Manag. J. 24(1): 295-328 (2018)

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