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"An empirical study of a novel managing customer power model and business ..."
Youseef Alotaibi, Fei Liu (2014)
- Youseef Alotaibi, Fei Liu:
An empirical study of a novel managing customer power model and business performance in the mobile service industry. Bus. Process. Manag. J. 20(6): 816-843 (2014)
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