"Using self-organizing maps to model turnover of sales agents in a call center."

Mauricio A. Valle, Gonzalo A. Ruz, Victor Hugo Masias (2017)

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DOI: 10.1016/J.ASOC.2017.03.011

access: closed

type: Journal Article

metadata version: 2021-04-09

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Mauricio A. Valle, Gonzalo A. Ruz, Victor Hugo Masias:
Using self-organizing maps to model turnover of sales agents in a call center. Appl. Soft Comput. 60: 763-774 (2017)

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