"Assessing customer satisfaction of O2O takeaway based on online reviews by ..."

Decui Liang, Zhuoyin Dai, Mingwei Wang (2021)

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DOI: 10.1016/J.ASOC.2020.106847

access: closed

type: Journal Article

metadata version: 2022-04-26

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Decui Liang, Zhuoyin Dai, Mingwei Wang:
Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets. Appl. Soft Comput. 98: 106847 (2021)

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