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"Finding critical criteria of evaluating electronic service quality of ..."

Yi-Chung Hu, Pen-Che Liao (2011)

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DOI: 10.1016/J.ASOC.2011.02.008

access: closed

type: Journal Article

metadata version: 2017-05-26

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Yi-Chung Hu, Pen-Che Liao:
Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making. Appl. Soft Comput. 11(4): 3764-3770 (2011)

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