"An evaluation of airline service quality using the fuzzy weighted SERVQUAL ..."

Chien-Chang Chou et al. (2011)

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DOI: 10.1016/J.ASOC.2010.07.010

access: closed

type: Journal Article

metadata version: 2017-05-26

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Chien-Chang Chou, Li-Jen Liu, Sue-Fen Huang, Jeng-Ming Yih, Tzeu-Chen Han:
An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Appl. Soft Comput. 11(2): 2117-2128 (2011)

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