"Improving customer satisfaction in the hotel industry by fusing ..."

Yu-Mei Ma, Ming-Yang Li, Ping-Ping Cao (2024)

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DOI: 10.1007/S10489-024-05621-9

access: closed

type: Journal Article

metadata version: 2024-08-16

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Yu-Mei Ma, Ming-Yang Li, Ping-Ping Cao:
Improving customer satisfaction in the hotel industry by fusing multi-source user-generated content: An integration method based on the heuristic-systematic model and evidence theory. Appl. Intell. 54(17-18): 8719-8744 (2024)

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