"Importance-performance analysis to develop product/service improvement ..."

Xingli Wu, Huchang Liao, Chonghui Zhang (2024)

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DOI: 10.1007/S10479-023-05594-X

access: closed

type: Journal Article

metadata version: 2025-01-08

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Xingli Wu, Huchang Liao, Chonghui Zhang:
Importance-performance analysis to develop product/service improvement strategies through online reviews with reliability. Ann. Oper. Res. 342(3): 1905-1924 (2024)

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