"Quantifying risk of service failure in customer complaints: A textual ..."

Wenyan Song, Wan Rong, Yuqi Tang (2024)

> Home

Details and statistics

DOI: 10.1016/J.AEI.2024.102377

access: closed

type: Journal Article

metadata version: 2024-06-24

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/aei/SongRT24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/aei/SongRT24
Wenyan Song, Wan Rong, Yuqi Tang:
Quantifying risk of service failure in customer complaints: A textual analysis-based approach. Adv. Eng. Informatics 60: 102377 (2024)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.