- Hafedh Mili, Imen Benzarti, Marie-Jean Meurs, Abdellatif Obaid, Javier Gonzalez-Huerta, Narjes Haj-Salem, Anis Boubaker:
Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence. Sentiment Analysis and Ontology Engineering 2016: 273-311
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