"Zones of Tolerance: Alternative Scales for Measuring Information Systems ..."

William J. Kettinger, Choong C. Lee (2005)

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type: Journal Article

metadata version: 2020-05-15

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William J. Kettinger, Choong C. Lee:
Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality. MIS Q. 29(4): 607-623 (2005)

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