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"Can an apology change after-crisis user attitude? The role of social media ..."
Ying Li et al. (2019)
- Ying Li, Ke Yang, Jin Chen, Sumeet Gupta, Feiyang Ning:
Can an apology change after-crisis user attitude? The role of social media in online crisis management. Inf. Technol. People 32(4): 802-827 (2019)
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